My order is missing or damaged. What should I do?

In rare cases, your order may get lost or arrive damaged.

For missing orders:

If the tracking shows Delivered but you haven’t received your package within 48 hours, please:

• Check around your delivery area and any alternate drop-off spots.
• Look in your mailbox or designated delivery areas.
• Ask household members if they accepted it.
• Send us your verified delivery address to confirm it matches the one used at checkout.

If the package is still missing after 48 hours, contact us at help@welcome.baby with your order details and shipping address.

For damaged orders:

If your order arrives damaged, please reach out to help@welcome.baby within 14 days of delivery, including clear photos of the damage. We’ll review it and arrange a replacement when applicable. Please note that because each book is custom-made, we can only offer replacements for issues such as:

• Damage during shipping
• Misprints
• Wrong item received

Changes of mind or spelling errors submitted before printing are not eligible for replacement.

Having trouble? Just contact our customer support here.