Refunds, failed payments, and billing issues

Refund policy

Certain refund requests may be considered by our company on a case-by-case basis and granted at our sole discretion. If you believe the product to be faulty or there have been issues with it's delivery, please contact our customer support at help@welcome.baby within 14 days upon purchase and must provide detailed information about the issue you are facing (with visual proof attached).

If you have purchased the services through the Apple App Store or Google Play for any questions and/or requests regarding the refunds and the payment you should contact the Apple App Store or Google Play Store users support.

Failed payments and billing issues

If you’re having trouble with a payment or notice a billing issue, here’s how to get it resolved based on your purchase source:

• If you have purchased the subscription through our website, please contact Welcome Baby customer support team for assistance.
• If you have purchased a subscription through the Apple App Store or Google Play, please reach out to the platform’s support team directly.

If you need any help, just contact our customer support here.